Last updated: May 6, 2026
We want billing disputes handled directly and clearly. If something is wrong with a charge, catalog access, billing settlement, or the product description, contact us first and we will review it on a documented timeline.
Subscription charges may be refundable when required by law or when one of the exceptions below applies. When recurring billing is active, cancellation stops future renewals and access continues until the end of the paid period unless we tell you otherwise.
If you are a consumer in the EU, UK, or EEA, you may have a statutory right of withdrawal for digital services. Any waiver of that right applies only where the checkout flow obtains the consent and acknowledgement required by applicable law. Nothing in this policy limits non-waivable consumer rights.
Email support@pixelgoblin.link from the email address associated with your account. Include your account email, transaction date, amount, payment provider if known, and a short explanation.
We will acknowledge requests within 3 business days and aim to give a final decision within 10 business days.
Approved refunds are usually issued through the original payment provider. Card refunds depend on card network and issuer timing. Crypto refunds may require a valid receiving address and may be affected by network fees, exchange rates, and provider requirements.
Please contact support before opening a chargeback. Direct support is usually faster and lets us provide receipts, provider IDs, access logs, and a clear refund decision. Fraudulent or abusive chargebacks may lead to account suspension during investigation.
For all refund or billing inquiries, contact us at support@pixelgoblin.link.